COMM411: Unit 7 Discussion

  1. What examples of crisis communications have you seen lately in the
    news? Can you find cases illustrating how both corporate and government
    officials dealt with crises?

I’ve seen a
police shooting occur in my own town that has been displayed over the news in
which has not had the best communication from our cities governments. They have
only illustrated the frustrations of the case via media not considering the public’s
viewpoints or safety.

  1. Think of a time you had to
    apologize for some offense you committed: what did you do well? What might you
    have done better?

I have
apologized to customers and the best thing I can say I did was being properly
informed about the current issue and why I was apologizing. The customer did
not understand what had been done wrong until I was able to explain to them
that their membership only included certain opportunities. Now that I think of
this incident I could have allowed them to experience the amenities that were
not included thus creating a better customer service experience.

  1. What you would say are the most important aspects of careful
    crisis planning?

Making sure
that a communication plan is set in working order and has been practiced, as
well as taking the time to look at the types of disasters that can occur.
Having a list of task for planning would be proper as well as using the tabletop
exercises to keep the crisis planning up to date.

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(1)What examples of crisis communications have you seen lately in the news? Can you find cases illustrating how corporate officials dealt with crises?

  • Recently ,one of Subway’ s leading spokespersons Jared Fogle was held under investigation for soliciting minors for sex and Subway responded by cutting ties with him and pulling all their deals.

(2) Think of a time you had to apologize for some offense you committed: what did you do well? What might you have done better?

  • A child that I was babysitting had accidentally pushed over his mother’s breakable nail polish. I apologized for not getting to him in time and cleaned the mess up then made sure I ordered the nail polish back. Ideally, breakable stuff wouldn’t have been in his reach.

(3)What you would say are the most important aspects of careful crisis planning?

  • A proper crisis plan has already planned for all worst case scenarios and has detailed yet easy to read instructions on how to present a compassionate , honest and sincere response to the public.
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  1. What examples of crisis communications have you seen lately in the news? Can you find cases illustrating how both corporate and government officials dealt with crises? One that I witness in the news lately was a rapper being robbed at a show. The people that robbed him made a big deal of it and had it all on social media and then they took it as far as saying government officials and police officers could not and would not say or do anything. Later, one of the young men actually wrote on the police’s Facebook page threatening them. Police later handled and calm everyone down by airing a warrant out for arrest, actually arresting a couple of the robbers and letting people know that certain acts will not be tolerated.

  2. Think of a time you had to apologize for some offense you committed: what did you do well? What might you have done better? I have to apologize on behalf of my job to a couple of patrons do to the fact that a few things weren’t working in building that they were used to having at their convenience. What I did was assure them that the situation would be taken care and that will try to come up with a permanent solution to keep things going smoothly. One thing I might have done better was to actually take the initiative to get it done instead of waiting for someone to complain or make their own idea.

  3. What you would say are the most important aspects of careful crisis planning? Making sure that you have things planned for bad situations and good ones. Also, that one be as sincere as possible and show affection towards the crisis at hand.

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What examples of crisis communications have you seen lately in the news? Can you find cases illustrating how both corporate and government officials dealt with crises?
I have seen crisis communications in the most recent earthquake Japan. I watched on TV news, government officials appear at the scene soon after the crisis occurred with the Media like CNN, BBC, CCTV, etc. These officials were active in feeding the publics through media with information about their immediate and future engagements in dealing with the crisis including evaluating and providing humanitarian support to the survivors. I have no case on Corporates dealing with such a crisis.

Think of a time you had to apologize for some offense you committed: what did you do well? What might you have done better?
In apologizing for an offense I committed, I think I did well to recognise that I had committed an offense and also being rational and genuine to the person I offended. It took me time to realise that I had to apologise; but I think I would done better if I apologised soon after the offense.

What you would say are the most important aspects of careful crisis planning?
I think careful crisis planning would include the following:
-Creating a crisis planning and management team with clear roles
-Developing a crisis management plan and mobilising and allocating resources
-Building an effective human resource body
-Establishing guidelines for gathering information on, and investigations into the crisis
-Implementing, monitoring and reviewing the crisis plan
-Developing and implementing guidelines for crisis communications

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1. What examples of crisis communications have you seen lately in the news? Can you find cases illustrating how both corporate and government officials dealt with crises?
The crisis in Puerto Rico after hurricane Maria. 100 days after the hurricane, 1/3 of the island is still without power. The Federal Government should step up and use the power they have to get resources to the island to restore power by calling in experienced workers an accurate count of the number of deaths related to the storm. Government officials have been neglectful. Sir Richard Branson of Virgin, one of the most recognizable names in the corporate world was instrumental in helping the Caribbean and in particular The British Virgin Islands by doing his own find raising and new casts. The news casts showed the devastation but also what was being done. his plea for help was heard around the world. He activated the basic human emotion of sympathy, around the world for the Caribbean.

2.Think of a time you had to apologize for some offense you committed: what did you do well? What might you have done better?
I made an error in taking a payment amount during a business transaction. I didn’t notice it at first but as soon as I saw that client again, I explained my error.
3.What you would say are the most important aspects of careful crisis planning? Think of as many scenarios as possible. Act them out. Be prepared to follow through with the plan. Be prepared to communicate regularly and frequently. Show compassion to all involved.

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  1. What examples of crisis communications have you seen lately in the news? Can you find cases illustrating how both corporate and government officials dealt with crisis?

During the period of rash shootings of black males, Memphis unfortunately experienced police brutality which lead to the death of a young black male. There were protests throughout the city. The big protest was held downtown. It began peaceful but as time progressed more people joined but they weren’t peaceful. They stopped traffic and spewed hateful things at the police. Our new police chief which is an African man went to the protest without his gun or vest and began speaking to the crowd. He encouraged them that if they chose to work with him, he would seek justice and make changes. He asked them to give him time to keep his word. The protesters calmed down and dispursted. I was blown away at the level of compassion, understanding and patience this man demonstrated. As a result, he began make the government more “transparent” by forming citizen based committees.

  1. Think of a time you had to apologize for some offense you committed: what did you do well? What might you have done better?
    Working in the optometry field for several years, I’ve made my share of mistakes. I’ve had to apologize for offenses that I’ve made and for others. My action plan was to stay current on patient’s orders. As soon as I discovered a problem I called the vendor to get details and the expected date of arrival. Then I would call the patient, explained the situation, apologize and offer a compensation for the mix up or delayed arrival. Once I did that, the patient was good and thanked me for calling them.

  2. What you would say are the most important aspects of careful crisis planning?

I think the most important aspects of a crisis plan is brainstorming several scenarios, writing possible responses, writing and rewriting instructions for each scenario, rehearsing often for improvements while recording it, allow spokesperson to obtain communication training so they will be able to speak with compassion and with authority.

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I enjoyed reading your responses.

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  1. What examples of crisis communications have you seen lately in the news? Can you find cases illustrating how both corporate and government officials dealt with crises?

Brexit is on the way and due to the shown unsteadiness in deals between the UK and the EU, tension arose over the leaders, specially the PM Theresa May. Even though she and her working team tried offering several solutions to issues between trade and Ireland border deal, she was rejected over and over again reaching the climax and leading her to quit in tears. Not very late after the quitting, There May still hold her up in working pretty near the MP’s and representing UK in some events until a new PM is choosen. She stands up against climate change and other worldwide popular issues, showing how reputation matters in politicians and building trust in her fellows and her followers.

  1. Think of a time you had to apologize for some offense you committed: what did you do well? What might you have done better?

I remember a time when I offered a customer certain service and didn’t gave her a realistic price for it due to my lack of knowledge. I had reported the matter to my boss as a normal reporting and once he told pointed me the wrong pricing, I had to call customer to made her acquainted. The woman came with her husband and she was very harmfully spoken, the first thing I made was to listen every single word and once I realized the ending, I apologized for my mistake even with the new facts she told me that time she came back again. We offered her another service for free and she accepted, however it didn’t seemed to be enough for pleasing her disappointment. I could’ve known better the prices and If I ever had a doubt, I could’ve asked to my boss instead of using instinct and try selling fast. Few weeks later, the customer came back for another service and I suspect it was because of our truthful concern about the passed issue.

  1. What you would say are the most important aspects of careful crisis planning?

Analyzing weaknesses.
Planning in advance for the worst and the ephemeral.
Developing a trust worthy Crisis Team.

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1.What example of crisis communication have you seen lately in the news? Can you find cases illustrating how both corporate and government official dealt with the crisis.

Zambeef is a meat processing corporation in Zambia. When its local meat production failed to meet demand it was forced to import meat products from the UK. A very damaging story appeared in one of Zambia’s tabloids that they were importing embalmed meat. It was reported that the chemical used for embalming is the same chemical used for embalming human bodies when being transported to far away places.
Its business took a dive as supermarkets and consumers shunned its products as negative stories and statements continued coming out.

Zambeef Corporation refuted these damaging allegations by inviting government laboratories to their warehouses to examine their imported meat products.To reduce the damage Zambeef went further by withdrawing all their imported meat products from the market and took it to the dumpsites where it was burnt in the presence of the media.
Zambeef announced to the nation that they have cancelled importation of any meat from UK .
The company made astronomical loses because of this story but they managed to fight back and restore their former glory

  • another communication crisis involved the government of the republic of Zambia in which some senior government officials , ruling party officials were accused of exporting mukula logs to china illegally.

The government dismissed these allegations by explaining to the nation how the mukula tree is being marketed and the relevant government body responsible for managing forests.Zafficico a government parastatal came out in the media explaining that it was alone who was exporting the logs and went further to ask government for further security measures at the borders to ensure that no trees were shipped out illegally unless authorised by them.

  1. Think of a time you had to apologize some offense you committed. what did you do well , what might you have done better?

I was working for an opaque beer manufacturer in Zambia as Sales & marketing coordinator when i received calls from our customers that the beer we recently supplied them was very watery and consumers were returning and rejecting it. The retailers were compelled to pull out our product from the shelves and fridges. We responded quickly by visiting the markets to verify the complaint , withdrew the product and apologized to our stockists and consumers through a memo that was stuck on all the affected drinking places
We replaced the product with fresh one and gave our customers extra crates of beer as a symbol of apologizing and reestablishing the damaged reputation and relationship. From that moment our quality control department was restructured to ensure that no product leaves the plant before they certify it as meeting standards and more importantly involved them in the production and product formulations.
To win back our consumers we launched a mini promotion of buy 2 and get one free. Offer them something for free so that they are enticed to try the product and confirm that it is not like the one that disappointed them.

3.What would you say are the most important aspects of careful crisis planning?
The best way to handle a crisis is to put measures in place to prevent its occurrence or reduce its severity
Its very important to have crisis plan in place that will guide you on what to do , what to say and to whom during a crisis. A crisis plan will guide you to put in place a crisis team and a spokesperson in case a crisis breaks out.
Carrying out a vulnerability assessment is necessary as it helps you to establish and identify any weaknesses in your crisis plan , your crisis plan must be tested to measure its practical value.You choose a worst scenario case and do a drill or mock test. This helps to expose weaknesses or faults in your crisis plan including the suitability of people selected to handle important tasks during the crisis such as spokespersons & others. Necessary changes will be made if necessary.
Identification of target audience during a crisis is a very important aspect in crisis planning - media , consumers ,employees ,stock holders , government regulators etc

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1. What examples of crisis communications have you seen lately in the
news? Can you find cases illustrating how both corporate and government
officials dealt with crises?

I can think of a number of cases of crisis communication in the news recently in fact it seems that almost everytime you look around there is one crisis or another due in great part to the advent of social media.

Also it seems that a number of businesses have had similar problems with crisis pertaining to race/color relations regarding their clientele; for example Cracker Barrel seem to have had a problem with the way an African American family was treated and Starbucks had problems with the way an African American was treated in their establishment.

In both instances the companies acknowledged the situation and went about trying to right it. In the case of Starbucks they took extreme steps by ensuring that all of their employees underwent a course in race relations.

One of the most botched crisis communication cases I have ever seen was the handling of the law enforcement officials in the Majorie Stoneman Douglas Valentine’s Day killings. The county immediately zoned in on the school officer, but then the newly elected governor of the state went after the Police Commissioner and fired him and replaced him. The Police Commissioner fought back for his job and the entire matter being played out was bad to worse publicity

2. Think of a time you had to apologize for some offense you committed: what did you do well? What might you have done better?

The most recent offense I can remember committing took place at the airport, waiting in the ticketing line. It seems that I did not see where the line started and so I went and stood behind the last person I saw but he was at the end of a break, to allow for traffic in the aisle and the line continued across from him. A number of persons tried to tell me that I was breaking the line but at first I refused to move. When people began to get hostile, I mumbled an apology and went looking for the end of the line. I realized that even though I eventually apologized, it was a bit late. People had already established in their minds that I was a villain. I know that it is important when you commit an offence to be quick as possible with your apology and making necessary amends and I plan on practicing that should there be a next time.

*3. What you would say are the most important aspects of careful crisis planning?
I would say that the most important aspects of careful crisis planning include.

  1. Researching all possible issues that might develop into a crisis situation and devise a plan to deal with each to quickly and efficiently resolve the matter.

  2. Create teams that would be responsible for various aspects of carrying out the plan should a crisis ensue.

  3. Make sure that all employees are familiar with the plan, each person is familiar with their role and is ready and able to carry out their role should it become necessary.

  4. Limit the spokesperson/s to no more than 2 alternating only if totally necessary.

  5. Be prepared to carry out the crisis plan as quickly as possible.

  6. Be honest and open in communications.

  7. Be sure that the plan is one that will bring a satisfactory resolution to all of the publics, including employees, vendors, customers and general public/media.

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Presentation

Emergency the executives is a basic authoritative capacity. Disappointment can bring about genuine damage to partners, misfortunes for an association, or end its very presence. Advertising specialists are a necessary piece of emergency supervisory crews. So a lot of best practices and exercises gathered from our insight into emergency the board would be an extremely valuable asset for those in advertising. Volumes have been expounded on emergency the board by the two professionals and specialists from a wide range of orders making it a test to incorporate what we think about emergency the executives and advertising’s place in that information base. The best spot to begin this exertion is by characterizing basic ideas

DEFINITIONS

There are a lot of definitions for an emergency. For this passage, the definition reflects key focuses found in the different exchanges of what establishes an emergency. An emergency is characterized here as a noteworthy risk to tasks that can have negative outcomes if not took care of appropriately. In emergency the board, the risk is the potential harm an emergency can dispense on an association, its partners, and an industry. An emergency can make three related dangers: (1) open wellbeing, (2) monetary misfortune, and (3) notoriety misfortune. A few emergencies, for example, modern mishaps and item hurt, can bring about wounds and even loss of lives. Emergencies can make monetary misfortune by disturbing tasks, making lost piece of the pie/buy expectations, or bringing forth claims identified with the emergency. As Dilenschneider (2000) noted in The Corporate Communications Bible, all emergencies take steps to discolor an association’s notoriety. An emergency considers inadequately an association and will harm a notoriety somewhat. Unmistakably these three dangers are interrelated. Wounds or passings will bring about money related and notoriety misfortune while notorieties financially affect organizations.Effective emergency the executives handles the dangers consecutively. The essential worry in an emergency must be open wellbeing. An inability to address open security increases the harm from an emergency. Notoriety and money related concerns are considered after open security has been cured. At last, emergency the executives is intended to shield an association and its partners from dangers as well as diminish the effect felt by threats.Crisis the board is a procedure intended to forestall or decrease the harm an emergency can deliver on an association and its partners. As a procedure, emergency the executives isn’t only a certain something. Emergency the board can be isolated into three stages: (1) pre-emergency, (2) emergency reaction, and (3) post-emergency. The pre-emergency stage is worried about counteraction and arrangement. The emergency reaction stage is when the executives should really react to an emergency. The post-emergency stage searches for approaches to all the more likely get ready for the following emergency and satisfies responsibilities made during the emergency stage including follow-up data. The tri-part perspective on emergency the board fills in as the sorting out system for this passage.

PRE-CRISIS PHASE

Anticipation includes looking to diminish known dangers that could prompt an emergency. This is a piece of an association’s hazard the executives program. Arrangement includes making the emergency the board plan, choosing and preparing the emergency supervisory group, and leading activities to test the emergency the executives plan and emergency supervisory group. Both Barton (2001) and Coombs (2006) report that associations are better ready to deal with emergencies when they (1) have an emergency the board plan that is refreshed in any event every year, (2) have an assigned emergency supervisory group, (3) lead activities to test the plans and groups at any rate yearly, and (4) pre-draft some emergency messages. Table 1 records the Crisis Preparation Best Practices. The arranging and arrangement permit emergency groups to respond quicker and to settle on increasingly compelling choices. Allude to Barton’s (2001) Crisis in Organizations II or Coombs’ (2006) Code Red in the Boardroom for more data on these four exercises.

Table 1: Crisis Preparation Best Practices

  1. Have an emergency the executives plan and update it in any event every year.

  2. Have an assign emergency supervisory group that is appropriately prepared.

  3. Lead practice at any rate every year to test the emergency the board plan and group.

  4. Pre-draft select emergency the board messages including content for dull sites and layouts for emergency articulations. Have the lawful division survey and pre-support these messages.

Emergency MANAGEMENT PLAN

An emergency the board plan (CMP) is a reference apparatus, not a diagram. A CMP gives arrangements of key contact data, tokens of what normally ought to be done in an emergency, and structures to be utilized to report the emergency reaction. A CMP isn’t a bit by bit manual for how to deal with an emergency. Barton (2001), Coombs (2007a), and Fearn-Banks (2001) have noticed how a CMP spares time during an emergency by pre-doling out certain errands, pre-gathering some data, and filling in as a kind of perspective source. Pre-appointing errands presumes there is an assigned emergency group. The colleagues should comprehend what errands and obligations they have during an emergency.

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good comprehensive description :smirk::roll_eyes::hugs:

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:shushing_face::hugs::innocent::roll_eyes::relieved:

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  1. What examples of crisis communications have you seen lately in the news? Can you find cases illustrating how both corporate and government officials dealt with crises?

The climate in today’s world seems to be overwhelmed with crisis management. From politicians appearing in horrible costumes to companies playing ads that were misleading or inappropriate, I can think of too many instances to mention. One specific one that comes to mind is the issue involving Amazon. It was revealed that Amazon employees are treated very harshly for little pay. The crisis management teams are still working hard to correct this issue.

  1. Think of a time you had to apologize for some offense you committed: what did you do well? What might you have done better?

I do not have any issues giving apologies once I have accepted that I am wrong or that apologizing will improve a situation. My greatest strength concerning apologies is my ability to truly accept responsibility for my actions. My greatest weakness is taking too long to apologize. Sometimes, my apologize come so late that it would be better to remain silent instead; apologizing opens an old wound rather that healing fresh ones.

  1. What you would say are the most important aspects of careful crisis planning?

First, always be prepared. Second, do not worry about “saving face”. Instead, look forward to the future, and think of how to improve it. Third, be honest. “The truth will out.” Finally, put yourself in the position of the public. How have they reacted and why?

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Great example of the apology

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Very detail message and great descriptions

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1. What examples of crisis communications have you seen lately in the news? Can you find cases illustrating how both corporate and government officials dealt with crises?

I am currently following the government’s crisis communication, which is trying to get respirators and other protective equipment for health professionals due to the coronavirus crisis. These aids are purchased from the state budget at exorbitant prices. The government has ordered one delivery from a company that has several seizure. When this information came to light, the government’s crisis communication was not good. Ministers could not explain anything satisfactorily, reacting irritably, downplaying the topic. Similarly, the company to which the case was concerned only provided a written statement (3 sentences long) after a few days, which did not clear the case. The fact that government officials communicated little and poorly created a space for speculation. Opposition comments were being broadcast because the government did not want to say anything. In addition, ministers began communicating late. Instead of solving the problem immediately, they did nothing for several days. It is an example of poorly managed crisis communication.

2. Think of a time you had to apologize for some offense you committed: what did you do well? What might you have done better?

A few years ago I transmitted to journalist information from a trustworthy source, from a trustworthy person. I checked it in the public register. However, due to an administrative error, this information remained in the registry, even if it was to be deleted. Thus, the journalist devoted his time to a topic that later turned out to be no longer valid. The information was old. I was sorry because the journalist’s confidence was disappointed. Since then, I always verify the register information again, again and again - if I find it in the registers, I still call the competent authority and officers to confirm this information.

3. What you would say are the most important aspects of careful crisis planning?

We have to pay attention to many aspects, for example:

  • Prevention - It is essential to communicate continuously with journalists and maintain good relations. It is necessary to be a media-open institution, generate topics, determine agenda setting.

  • You have to have a crisis plan that includes a risk register, a list of crisis team and contacts, an overview of strategies and so on.

  • During the crisis you have to communicate quickly and effectively. The spokesperson must pay attention not only to the verbal but also to the non-verbal side of the statement.

But every crisis has an aspect that we did not expect. If we could prepare for everything, there would be no crises. However, a properly managed crisis can move our company forward. If the right consequences are drawn, it can contribute to improvement in the final.

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  1. What examples of crisis communications have you seen lately in the news? Can you find cases illustrating how both corporate and government officials dealt with crises?
    Few months ago, the whole world was shaken by COVID-19 which started in China and spread throughout more than 200 nations. Thus it was considered a pandemic. The Department of Health advised everybody to stay at home. Schools were closed, malls, recreation and tourist destinations were closed, transportation was halted, work was suspended if not transferred at home. The government was challenged how to handle the situation including its jobless, hungry and clamoring people.
    Since then, I was following how the government’s crisis communication work and how public information was important for everybody. Because most people are compelled to stay at home, the government resorted to use the broadcast and online media to bring blow by blow accounts of everything that is happening in our country, such as the everyday updates of the COVID-19 cases in every province and region, the guidelines and protocols set by the government’s IATF, status of government aids given to the poor and jobless and some government announcements. But, there were cases that announcements change every now and then bringing chaos and misunderstandings to people.
    With the advent of the online media, particularly the rise of social media, fake news easily proliferate, too. Government critiques, bashers and those who even threat the government were everywhere. But, thanks, the government is fast in solving these problems and making people understand the situation we are facing.

  2. Think of a time you had to apologize for some offense you committed: what did you do well? What might you have done better?
    As far as I could remember, there was no instance in which I committed a mistake in disseminating information. Nevertheless, if this happens, I should be ready to accept my mistake, ask for an apology and correct my mistake.

  3. What you would say are the most important aspects of careful crisis planning?
    The most important aspects of careful crisis planning are:

  • Aligning the crisis management plan with the operational plan of the organization. This includes the budget, people, communication and logistics needed when crisis situation comes.
  • Knowing the risk and building them into the plan.
  • Having a sound crisis communication plan to be followed when crisis situation comes and this must be known by everybody who are part of the communication team.
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  1. What examples of crisis communications have you seen lately in the news? Can you find cases illustrating how both corporate and government officials dealt with crises?

ANSWER
Brexit is on the way and due to the shown unsteadiness in deals between the UK and the EU, tension arose over the leaders, specially the PM Theresa May. Even though she and her working team tried offering several solutions to issues between trade and Ireland border deal, she was rejected over and over again reaching the climax and leading her to quit in tears. Not very late after the quitting, There May still hold her up in working pretty near the MP’s and representing UK in some events until a new PM is choosen. She stands up against climate change and other worldwide popular issues, showing how reputation matters in politicians and building trust in her fellows and her followers.

  1. Think of a time you had to apologize for some offense you committed: what did you do well? What might you have done better?

ANSWER
In apologizing for an offense I committed, what I did was to recognised that I had committed an offense and also being rational and genuine to the person I offended. It took me time to realise that I had to apologise; but I think I would have done better if I apologised soon after the offense.

  1. What you would say are the most important aspects of careful crisis planning?

ANSWER
Careful crisis planning would include the following:
-Creating a crisis planning and management team with clear roles
-Developing a crisis management plan and mobilising and allocating resources
-Building an effective human resource body
-Establishing guidelines for gathering information on, and investigations into the crisis
-Implementing, monitoring and reviewing the crisis plan
-Developing and implementing guidelines for crisis communications

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  1. What examples of crisis communications have you seen lately in the news? Can you find cases illustrating how both corporate and government officials dealt with crises?
    Lately, we have had many crisis communications in the news. From the COVID-19 pandemic to the riots in Minneapolis over the social injustice within this country. I believe corporate communications used both of these major events as a way to sell products because they knew what people wanted to hear. They made their stances on the social injustice clear as a way shed a bright light on their company. I think government officials did a poor job of dealing with both crises. I think they allowed the media to create a mass panic and didn’t do much to calm it down. Donald Trump hid in his bunker and did not make a statement after the death of George Floyd and when the riots started which I think is the absolute worst decision he could have made as the leader of our country.
  2. Think of a time you had to apologize for some offense you committed: what did you do well? What might you have done better?
    At my job, I have made some HR mistakes that I have had to apologize for. I admitted my wrong doing, discussed what I had learned and how I could and would do better in the future to both my co-workers, clients, and supervisors. There were a few times when I got very frustrated when making mistakes. I could’ve better handled those emotions during those times.
  3. What you would say are the most important aspects of careful crisis planning?
    Acting quickly, but also leaving enough time for you to be able to carefully consider your message, how it is conveyed, and how people may react to it. I think it a very poor idea to rush into action without thinking things through, especially when people are in an emotional state and not a logical one.
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