- What examples of crisis communications have you seen lately in the
news? Can you find cases illustrating how both corporate and government
officials dealt with crises?
I’ve seen a
police shooting occur in my own town that has been displayed over the news in
which has not had the best communication from our cities governments. They have
only illustrated the frustrations of the case via media not considering the public’s
viewpoints or safety.
- Think of a time you had to
apologize for some offense you committed: what did you do well? What might you
have done better?
apologized to customers and the best thing I can say I did was being properly
informed about the current issue and why I was apologizing. The customer did
not understand what had been done wrong until I was able to explain to them
that their membership only included certain opportunities. Now that I think of
this incident I could have allowed them to experience the amenities that were
not included thus creating a better customer service experience.
- What you would say are the most important aspects of careful
that a communication plan is set in working order and has been practiced, as
well as taking the time to look at the types of disasters that can occur.
Having a list of task for planning would be proper as well as using the tabletop
exercises to keep the crisis planning up to date.