1.I currently work in customer service with Apple. I'm taking this course to further my career. I worked face to face previously. I prefer phone and chat support.
- Recently was assisting a Customer with setting up a repair. This particular product is counterfeited often. After obtaining the serial number I found that the Customer had a counterfeit product. I advised them of this and suggested the return to the purchase location for a refund. I provided them with steps to identify counterfeit products in the future, as well as contact in for myself and the BBB. In the end I got a great Customer satisfaction survey from them even though I had to give them bad news.
3.As a customer I NEED people to be polite. I can deal with not having their undivided attention, because I understand things can get busy and hectic. Being polite can defuse a lot of situations and lead to a great Customer experience in the end.