1.) I would love to snag a position as a computer service technician, preferably where I can interact face-to-face with customers on a daily basis. As far as industry goes, the electronic and information technology field the ideal for me.
3.) Everyone in customer service has undoubtedly dealt with an angry customer at least once. I am no exception to this rule and once had to deal with an older man who had brought in an aged, dying laptop and refused to accept that it simply was not powerful enough to do what he wished. By remaining calm and friendly, being sure to nod and listen to all he had to say, I was able to turn a bad day into a blessing through helping explain new information to him and was even able to help him enjoy a discount on a new computer which was excellent for his needs. He came in an irate and troubled man and left a happy customer with not only his needs addressed fully but a new friend and business contact who before long was a loyal customer. Bearing in mind what I learned in this lesson, I do believe that it could have been improved with a few more well placed nods, although I am glad it could be nicely resolved.
3.) As a customer, I feel the need for prompt, courteous service with a solid deal of great workmanship is ideal, although I also am the type of person who also wishes to have additional pleasant conversation while my issue is being resolved or addressed. There are certainly many more such items to care about but I feel these to be the most important and it seems they rather line up with what was presented in this unit in many ways.