Based on this unit’s reading, these are the key traits and skills I would want to see in applicants:
Customer-service skill sets.
A CSW needs to handle questions and problems in friendly and professional manner. As a matter of fact, customers may come from many different backgrounds, be frustrated and confused, be angry and difficult—so the skills i willi will hire a CSW based on is how patient, understanding, sympathetic, polite, and how effectively he or she can create a positive relationship to help resolve the problem at hand, and represent the company well to help ensure good ongoing business standing..
Customer relations, refers to the way a business communicates and interacts with the public to gain and retain customers. It is necessary for a business to cultivate good customer relations to attract and keep a customers.
Customer relations is key to understanding consumer motivation. Without assessing customer relations, it's difficult for a company to know how visible it is in terms of its client base. It's also hard to figure out how to grow the company without understanding the relationships it has with current customers.
Customer Relationship Management explains the relationship between suppliers, technology, and customers, which together provide the infrastructure for customer support in a business environment so the customer service worker i will be hiring will have a good customer relationship management trait.Managing relationships with customers has become a critical organizational competency. Get winning strategies for acquiring and retaining customers by leveraging the latest advanced technologies. I learn form this course is that how treat customer and how give them satisfaction this factor also help us to improve our business prospective.
The key to exceptional service lies in building relationships with people -- staff and customers. The life of a business depends upon the quality of relationships with these two groups of people. By understanding and focusing on the needs of employees and the needs of customers, businesses create mutually beneficial relationships. Without the best efforts of its employees, businesses struggle. Without the loyalty of their customers, businesses fail.
Building a business on relationships to products gives no sustainable competitive edge. Other stores can offer the same products. Very few stores can sustain a price advantage against larger competitors. However, by creating relationships with your customers, your business can achieve and sustain a competitive edge.
the key ttait and skills i will like to see a a CSW is how competent he or she is in these three treat listen, empathize and how he or she can take charge of situations