In any industry, customer service is vital. It make or break the company’s reputation for the customer impression and satisfaction depends on it. If I were tasked to hire new workers in this department, I’ll make sure candidates possess some qualities primarily needed in customer service.
The first key skill that I’ll look into a possible candidate is the listening skills. Knowing and learning new things starts from listening and it is a good training as well. Customer service staffs must know how to listen to their superiors to learn how things must be handled. Instructions, manuals and trainings are given and all these will become useless when workers don’t know how to listen. Also, CSWs should listen, mostly, to their customers to be able to understand their needs and concerns. It is the customers they should give attention to at all times so listening is a must.
The second key skill that a candidate must have is the interpersonal skills. Being able to communicate well to others with the sense of empathy can go a long way in any customer service industry. Showing some humane interaction while providing the needs of the customers is how things must be done.
The last key skill that any person who wish to enter as a customer service worker must possess is the problem-solving skills. This skill is equally important as the first two. Customer service workers must know how to analyze the situation and how to solve them and not to just rely on their superiors when tough problems arise. Doing so in a tactful manner is always a plus.
These skills are only the forefront any managers will look into any potential work candidate. I believe dedication, enthusiasm, and the drive are some of the most important qualities as well to consider in finding the perfect person to fit in any job because these are the qualities of the person who’s willing to grow.