As a customer service manager, I would be looking for someone who would be:
L= Listener, a good listener, by repeating what the customer is saying, and stating let me get this right you said. Someone who knows how to get the problem solve by asking question; such as how I may be of help to you, and what is the complaint.
A= Apologize; Being a Customer Service worker they should know how to assure the customer that they understand their frustration, be prepared to apologize even though they are not at fault. Show kindness and respect always.
S= Solve; show (if you are able) that you can solve complaint. For example: Here’s what we are going to do to help you, or I’m not sure how to solve this, let me check with my manager. Be honest with the customer.
T= Thanks; Learn how to say thank you. Be sincerity and show kindness.
Other key traits to become a successful customer service worker:
use eye contact when talking to the customers,
speak clearly in a friendly voice,
smile with a calm face,
never have a body language attitude
don’t’ get caught up in customer personal attack, let them vent
satisfied your customer by understanding and knowing their needs
give the customers a favorable impression by giving them your full attention
The best CSWs look for opportunities to help, respect their customers, and treat their customers as valued partners in the company’s success