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CUST105: Unit 3 Discussion


When on the phone you should identify yourself, then ask the customer how you may I be of help to them? May sure you ask their name. Speak clearly, slowly, have a friendly tone, and listen to what the customer is saying.

When communicating through computer: make sure your words are spell correctly, use proper grammar. Be brief and to the point.

I’ve learned to stop procrastinating, put things of important in order, and write things down so I wont forget.

I’ve worked with family members organizing our family reunion gathering. As a chairperson, you have to be able to dedicate responsibility, be precise and clear. This was a huge project that was a great success.

  1. When talking on the telephone, what techniques have you found useful? What might you do differently based on this unit’s readings?

When talking on the phone with a customer I have found useful to show patience, kindness, and be understanding and put yourself in the customer’s shoes. I would definitely have to work on my patience with the customer and not losing my temper when having to repeat or reword certain things.

  1. When communicating over the computer, what tactics have you found useful? What might you add to those based on this unit’s readings?

When you are communicating over the computer you have to make sure your text could not be interpreted the wrong way but still have a clear objective towards the subject.

  1. What are your own most effective ways of managing your time? What tips from this unit might help you do it better?

Managing time can be hard if you don’t have a clear plan. Make sure to know exactly what needs to be done and in what time limit in order to manage properly.

  1. Have you ever worked on a team project, either at work, on the job, or just a family task? How did it go? What might you suggest?

I have worked on many team projects and papers in high school and college and they can be very difficult if your whole team isn’t putting enough effort in. I suggest choosing your group wisely not just about who your friends are.


When talking on the telephone, what techniques have you found useful? What might you do differently based on this unit’s readings? when i’m talking on the phone the techniques i use that are helpful are manners and patience.
When communicating over the computer, what tactics have you found useful? What might you add to those based on this unit’s readings? when communicating over the computer the tactics i found useful are patience.
What are your own most effective ways of managing your time? What tips from this unit might help you do it better? my own effective ways to manage time is planning.

  1. When talking on the telephone techniques that I have found useful would be to be precise and straight forward. I would make sure the customer gets their problem solved.
  2. When communicating over the computer I would make sure the information I am saying is correct. From the reading I would add that you should make sure you are saying the right thing because this information could be held against you.
  3. To manage time I write things down and complete them as I go. Tips that would help me manage time more are to not procrastinate and work with others.
  4. Yes. It went horrible because I end up doing all the work. Next time I would suggest everyone get a certain task and make sure they complete their task.


1.I have found that we should let the customer know everything we are doing. If the customer placed on hold, you should let them know and if you transfer them, you should tell them why and to whom they are being transferred to.

  1. You should use correct grammar and be direct. In the readings, I learned we type construct message that is concise yet comprehensive. Use template copies to avoid unnecessary errors.

  2. I think the most effective way to manage my time is write everything down in an agenda. I agree with the unit when it says to leave work problems at work your life would be less stressful.

  3. In class, we had to work on a group project. The project was finished but we waited till last minute to finish it up. I suggest make a schedule and include meetings and deadlines. By doing this you do not have to rush at the end.

  1. Using a proper tone, speak with understanding not to fast, volume to convey commitment and compentency. Be polite, smile so the customers can feel you happiness through the telephone.
  2. when you communicate in a computer be brief, and be clear. Make sure there are no typos. Short message that convey information concisely but completely is a good style.
  3. The effective time management is to take time to complete whatever goal or task you may have. Write down a schedule and how long it should take you to fulfil that task or goal.
  4. The team project I’ve worked on is my families annual Christmas Dinner. Each of the woman are assign a dish to prepare and the men set up we all get together and decorate the place where we hold the dinner at. Kids also help with the clean-up afterwards. If you don’t want to help you don’t have to, it’s not required.

  1. Some techniques I have found useful while speaking on the phone are speaking with a kind and excited tone to my voice. When you sound happy, the customer is more likely to be happy back to you which would make a transaction easier. I would also speak clearly so that nothing is misunderstood between me and the customer.
  2. When you communicate over the computer, you need to make sure your spelling and grammar are correct, as well as your punctuation. I would double check the messages that I am writing over the computer to make sure everything is correct.
  3. A few ways that I manage my time is I write down what I need to do in my planner and plan out what needs to be done by what time. I try to put things that I have to do in order so I won’t go out of my way to do something.
  4. I work on team projects a good bit. They all seem to go well for the most part. Sometimes there are one or two people that cause arguments within the group, but everything always works out. I would suggest that the people in the group communicate more and work their problems out so that they do better with projects.

  1. When talking on the telephone, first I ask the name of the person I’m talking to so I can occasionally utter it, since everybody loves the sound of their own name. Also, I find the tone and phase of the voice very important in telephonic communication because it can be a souce of miscommunication. As they say, it’s not what we say, it’s how we say it. Smiling on the phone is a nice trick as well. Yes, it can’t be seen by the person on the other line but they can somehow feel it.

  2. Nowadays, e-communication is very well used. It’s easy, fast, and convenient. Also, all that we post online can be archieved and can stay there for a long time. Therefore, we should make sure that all that we put online are well-put, whether on e-mail, social media, websites, forums, etc. Messages using e-communications must be concise yet comprehensive that is why we have to make more time in making these short but on-point messages that we put online.

  3. I like the “eat-the-frog-first” idea wherein big tasks are done first. When all the responsibilities are done, the remaining time would be for all the miscellaneous tasks, time for hobbies and for self.

  4. Just recently, my family and I worked together to decorate our store for the upcoming Valentine’s Day. I was the one searching online for some decor ideas, outlining the designs and making some patterns. My sister helped in cutting some decorations and my brother was the one who wrote the valentines signs. My mother, on the other hand, helped in hanging the decors. Everyone helped in ways we can. I am good at suggesting an idea on what to do, and so this is the first time we have Valentine decorations. I set the plan and asked for my siblings’ help. My sister loved cutting the outlines of hearts and cupids, so I let her, then my brother is good at calligraphy so I ask him to write some “Be Mine” and “Happy Valentine’s” signs. My mother is good at seeing where should things be placed, so she’s the one who hang the decors with a little bit of help from us. So from that simple situation, teamwork was present. And what I like about it is that our strengths are different but we used it in doing something together, and that I think is the essence of teamwork.

  1. I have found that talking clearly and softly on the phone to a customer is very effective. I cannot think of anything else that I would do differently.

  2. I have found that communicatiing over the computer, you need to be short, sweet, and to the point when getting your point across. If you are not, then you will lose your customers attention because they don’t want to read two pages to get what you’re saying. What I would do differently the next time I communicate over the computer is use templates to explain my point.

  3. My most effective way of managing my time is keeping everything that I have to do written down in a daily planner. What tip I got from this reading is to be more patient.

  4. I have worked on a project team for one of my college classes. It went well, the only thing was we didn’t communicate well with one another, but we still got all of the work completed. I would suggest to others that when picking a group, make sure that it is with people that you know will contribute to the project and communicate well and work well with others.


• Using a clear voice
• Talking without noise in the background
• Try not to pause to many times

o Spell words correct
o Get straight to the point
o Be precise

 Being on time
 Leaving earlier

 I’ve worked on a team project at school and I can say that it was a success. If everyone in the team has an input then everything will work out. There’s no I in team so if one person is giving all the ideas then there’s no team.