When on the phone you should identify yourself, then ask the customer how you may I be of help to them? May sure you ask their name. Speak clearly, slowly, have a friendly tone, and listen to what the customer is saying.
When communicating through computer: make sure your words are spell correctly, use proper grammar. Be brief and to the point.
I’ve learned to stop procrastinating, put things of important in order, and write things down so I wont forget.
I’ve worked with family members organizing our family reunion gathering. As a chairperson, you have to be able to dedicate responsibility, be precise and clear. This was a huge project that was a great success.