Customer Service Skill Sets
Key aspects as a customer service provider:
Customer services provider’s duties involves communicating with the customer. The end result should be a satisfied customer. I’ve listed several key points to attain a pleasant and satisfying customer experience. By following the outline, you should be able to effectively create a good experience for yourself and your customer.
When speaking over the phone, proper rate of speed, volume and tone that conveys competency and politeness. This offers the customer a chance to relax and perhaps mimic your tone.
Ask for permission when placing a customer on hold to give them a chance to agree. This allows the customer to remain patient since they have agreed to hold. When returning to the phone, apologize for any delay so the customer feels your concern. Also thank them for their patience.
Assure them that you will help them with a solution for their problem. This lets the customer know that you are willing to work with them through their problem.
When writing emails be brief, clear and precise while maintaining a friendly tone. Use a template when possible to avoid extra work, typos and misinformation. Reread your message and check for errors and tone. By using a template and going over the message several times, you feel confident the customer will respond favorably.
When working as a team remember the standard process of forming, storming and norming. This allows for development in a team. Work with the interest of the team in mind. Help resolve conflicts which will result in accomplishing more.
Remember to take care of yourself for optimum productivity. Rest when necessary, keep negative emotions in check. Create time for relaxing and activities that promote well being. Your health is important in order to keep you at your best when working as a customer service provider.