Read until you get full understanding of the course, and take plenty of notes.
To be a good Customer Service Worker, you must have patience, be a good listener, communicate clearly, and be truthful.
Information was very knowledgeable, and helpful in showing how to become a good Customer service worker.
- I suggest to just practice everything that we’ve learned. This online course prepared us in entering customer service jobs but it is till up to us if we’ll success or not.
- I learned that we must acquire communication, problem-solving and interpersonal skills which are needed in customer service jobs to be a great fit in workplace. Also, I learned that customer service job is all about the customers but having a calm detached attitude towards them is the way to stay in the game. I also learned that it is nice to be a well-rounded professional who wants to keep growing by constantly finding ways to develop one’s swlf personally and professionally. Lastly, being empathetic can always go a long way.
- I found the resources useful, both the documents and the video presentation, although I feel like there should be more of the latter to be able to make the students feel more engaged.
The tips I would offer other students is to take notes, and taking quizzes to make sure you understand what you have read. The reading, activities and discussion will help you out a whole lot.
The most important lessons to me were to learn what means to be a customer service worker and the duties you have to perform. Be a great listener, be empathetic, be able to solve problems, be respectful and most of be patient. The information I learned from taking this course has helped me out greatly, and will help me out in the business of customer service. I learned ways to deal with customer’s, even if they are rude. If you follow these guidelines you should be successful and do a great job as a Customer Service Worker.