In person Proctor

Does anyone have experience with setting up an in person proctor or have any idea how long the process takes? Since my intended proctor is a county employee there is no incentive to getting the process completed.

Worse my intended proctor is the branch librarian and insists that no correspondence has come even though ID credentials were not sent by her.

Should I find another Proctor or is the only choice proctoru because any other choice is a waste of time?