Unit 1 Activities


  1. I am considering applying for a job as either a receptionist or call center representative.
    I have worked face to face as a receptionist before so I could work as a receptionist in face to face job or in a call center.
    I am flexible about the industry that I would work in.
  2. I don’t have a specific favorable impression but when I worked as a receptionist I followed the model to listen and empathize.
    I, however, received some favorable and memorable customer service from a staff at a hospital when I took my son and she went above and beyond to help us out.
  3. I am in agreement with most and as discussed in 1.3 that courteous and helpful customer service makes a positive experience for customers.